by Lisa Boesen | Jun 20, 2014 | Blog Posts, Career Management, Relationship Management, Team Communication
Working with someone with different personality types can be challenging by itself. Working with a manager who has more power than a peer and who has control on how much you get paid and your opportunities for advancement can seem to be a Journey of Impossibility....
by Lisa Boesen | Jan 17, 2012 | Blog Posts, Compassion, cultural competency, cultural humility, Patient Experience, Patient Satisfaction, Team Communication
Connecting with others requires patience, kindness and understanding. At times our connection with others may be blocked by our personal “culture” that does not allow us to recognize and appreciate the differences in others. These differences may inhibit...
by Lisa Boesen | Jul 20, 2011 | Blog Posts, Compassion, Team Communication, Value Based Purchasing
Compassion comes in many forms of verbal and non-verbal actions and behaviors. In healthcare, we teach scripting as a “best” way to respond, express care and concern, and share information with our patients. We create processes and best practices to manage the...
by Lisa Boesen | Jul 7, 2011 | Blog Posts, Compassion, decision-making, Team Communication, Value Based Purchasing
I enjoy a little structure in my life. I have a love affair with lists – to do lists, project lists, grocery lists, errand lists, pre-and post workshop checklists. Lists of annual personal and professional goals. I receive a great sense of joy when I can mark...
by Lisa Boesen | Jun 8, 2010 | Blog Posts, bullying, Compassion, Engagement, Kindness, Patient Experience, Patient Satisfaction, Team Communication
Creating Compassionate Connections Work environments are human. Regardless of the technology, humans are part of organizational systems. We envision, create strategies, drive the business, make decisions, design processes, and coordinate workflows. Within this complex...
by Lisa Boesen | Apr 15, 2010 | Blog Posts, Civility, Compassion, Empathy, Kindness, Team Communication
I started this journey when I was three, maybe four. Researchers indicate we learn compassion at an early age through role modeling and I was fortunate to have two parents who ingrained empathy and compassion into their children. My first memory of helping others was...
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