by Lisa Boesen | Dec 16, 2011 | Blog Posts, Empathy, Encouragement, Kindness, Patient Experience
As I wade through the holiday season, stand in line waiting on customer service and play witness to patrons hurrying and scurrying and sometimes being grinchy and grunchy, I can’t help but think about how I can be a better customer and yes, a better customer...
by Lisa Boesen | Oct 13, 2011 | Blog Posts, Compassion, Empathy, Patient Experience, Patient Satisfaction, Value Based Purchasing
Is compassion a “given” in healthcare delivery? In a recent study of 800 recently hospitalized patient and 510 physicians, researchers reported only 53% of patients and 58% percent of physicians said that the health system generally provides compassionate care. One...
by Lisa Boesen | Sep 3, 2011 | Blog Posts, Compassion, Patient Experience, Patient Satisfaction
Last Tuesday evening I was having an interesting discussion with a colleague about compassion. My friend is on her own compassion journey and she says, “You seem to make progress, figure it out and then bam! Something comes up and you have to really decide to be...
by Lisa Boesen | Mar 21, 2011 | Blog Posts, Compassion, Empathy, Encouragement, Kindness, Patient Experience, Patient Satisfaction, Uncategorized
Almost every Saturday morning, weather permitting, my husband and I grab our coffee and head out to local garage sales. We love the hunt for treasures and the anticipation of never knowing exactly what we will find. We are a symbiotic team of form and function. For...
by Lisa Boesen | Jun 8, 2010 | Blog Posts, bullying, Compassion, Engagement, Kindness, Patient Experience, Patient Satisfaction, Team Communication
Creating Compassionate Connections Work environments are human. Regardless of the technology, humans are part of organizational systems. We envision, create strategies, drive the business, make decisions, design processes, and coordinate workflows. Within this complex...
by Lisa Boesen | May 5, 2010 | Blog Posts, Compassion, Patient Experience, Patient Satisfaction, technology, Value Based Purchasing
In the summer of 1975, my career in healthcare began. My parents said, “get a job” and directed me to work at the hospital to test-drive the healthcare industry and of course, make money. I really didn’t want to work in a hospital. Most of my friends were working as...
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