by Lisa Boesen | May 3, 2018 | Blog Posts, Civility, Compassion, Empathy, Self-Management, Work Life Balance
At the beginning of my compassion seminars, I generally started with these three questions: It’s easy to be compassionate when…. I find it hard to be compassionate when…. I’d love to be more compassionate when… Most respondents say it is easy to be caring when people...
by Lisa Boesen | Jun 20, 2012 | Blog Posts, Caregiving, Compassion, Customer Service, Empathy, Patient Experience
Managing the care of two ill, aging parents can be difficult. Losing two parents within six weeks of each other can add a bit of anguish to the turmoil. Much to do. Much to manage. Interesting things to find. One of my little “finds” was a small spiral notebook my...
by Lisa Boesen | Mar 21, 2012 | Blog Posts, Compassion, Customer Service, Empathy, Patient Experience, Patient Satisfaction, Service Orientation
My cat, Bobo, lives two different lives. The “inside” Bobo, is physically standoffish, grazes at his food bowl and sleeps in his basket 90% of the time. The “outdoor” Bobo is known as the friendly cat in the neighborhood. He is outgoing and begs for attention from...
by Lisa Boesen | Jan 12, 2012 | Blog Posts, Compassion, Empathy, Interview, Patient Experience, Patient Satisfaction, Value Based Purchasing
There is an old adage, “We hire people for what they know and we fire them for who they are.” In my own past experience as recruiter, we may tend to target a list of high-value technical skills to expedite the on-boarding process but we may miss the mark sometimes on...
by Lisa Boesen | Dec 16, 2011 | Blog Posts, Empathy, Encouragement, Kindness, Patient Experience
As I wade through the holiday season, stand in line waiting on customer service and play witness to patrons hurrying and scurrying and sometimes being grinchy and grunchy, I can’t help but think about how I can be a better customer and yes, a better customer...
by Lisa Boesen | Oct 13, 2011 | Blog Posts, Compassion, Empathy, Patient Experience, Patient Satisfaction, Value Based Purchasing
Is compassion a “given” in healthcare delivery? In a recent study of 800 recently hospitalized patient and 510 physicians, researchers reported only 53% of patients and 58% percent of physicians said that the health system generally provides compassionate care. One...
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