by Lisa Boesen | Mar 24, 2014 | Blog Posts, Customer Service
Sometime in my past a quote was shared with me, “The greatest evil of good is better.” I’m not sure why it stuck in my brain for over 15 years, but it did, which is odd because I truly enjoy and receive great pleasure out of improving things – all...
by Lisa Boesen | Jun 20, 2012 | Blog Posts, Caregiving, Compassion, Customer Service, Empathy, Patient Experience
Managing the care of two ill, aging parents can be difficult. Losing two parents within six weeks of each other can add a bit of anguish to the turmoil. Much to do. Much to manage. Interesting things to find. One of my little “finds” was a small spiral notebook my...
by Lisa Boesen | May 8, 2012 | Blog Posts, Compassion, Customer Service, Kindness, Patient Experience
Sometime in my past a quote was shared with me, ‘The greatest evil of good is better.’ I’m not sure why it stuck in my brain for over 15 years, but it did, which is odd because I truly enjoy and receive great pleasure out of improving things – all kinds of...
by Lisa Boesen | Apr 27, 2012 | Blog Posts, Caregiving, Compassion, Customer Service, Patient Experience, Patient Satisfaction
Checklists. Questionnaires. Assessments. Interviews. As healthcare providers and caregivers, you may do this all day long. Don’t get me wrong. I’m a huge fan of checklists in the healthcare environment. I love order, structure, and process. It probably helps that...
by Lisa Boesen | Mar 21, 2012 | Blog Posts, Compassion, Customer Service, Empathy, Patient Experience, Patient Satisfaction, Service Orientation
My cat, Bobo, lives two different lives. The “inside” Bobo, is physically standoffish, grazes at his food bowl and sleeps in his basket 90% of the time. The “outdoor” Bobo is known as the friendly cat in the neighborhood. He is outgoing and begs for attention from...
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