by Lisa Boesen | Jun 8, 2010 | Blog Posts, bullying, Compassion, Engagement, Kindness, Patient Experience, Patient Satisfaction, Team Communication
Creating Compassionate Connections Work environments are human. Regardless of the technology, humans are part of organizational systems. We envision, create strategies, drive the business, make decisions, design processes, and coordinate workflows. Within this complex...
by Lisa Boesen | May 26, 2010 | Blog Posts, Compassion, decision-making, Encouragement, Engagement, Managing Change
As I continue to research compassion in organizations and assess best practices for engagement and commitment, I find the term “nurture” being used extensively in the literature. Being an avid gardener, this brings to mind all the strategies a good gardener can do to...
by Lisa Boesen | May 10, 2010 | Blog Posts, Compassion, Talent Acquisition
Creating, supporting and nurturing a culture free of disruptive behavior and bullying which may potentially impact your satisfaction scores begins during talent acquisition. During the recruitment and selection process, organizations screen for direct healthcare...
by Lisa Boesen | May 5, 2010 | Blog Posts, Compassion, Patient Experience, Patient Satisfaction, technology, Value Based Purchasing
In the summer of 1975, my career in healthcare began. My parents said, “get a job” and directed me to work at the hospital to test-drive the healthcare industry and of course, make money. I really didn’t want to work in a hospital. Most of my friends were working as...
by Lisa Boesen | Apr 28, 2010 | Blog Posts, Compassion, Encouragement, Engagement, Retention
When we think about compassionate connections, we immediately think about those suffering or in need. But sometimes the suffering may not be physical pain. From a work perspective, perhaps it is mental anguish, fear or lack of confidence in skills or abilities. Maybe...
by Lisa Boesen | Apr 15, 2010 | Blog Posts, Civility, Compassion, Empathy, Kindness, Team Communication
I started this journey when I was three, maybe four. Researchers indicate we learn compassion at an early age through role modeling and I was fortunate to have two parents who ingrained empathy and compassion into their children. My first memory of helping others was...
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