by Lisa Boesen | Jan 12, 2012 | Blog Posts, Compassion, Empathy, Interview, Patient Experience, Patient Satisfaction, Value Based Purchasing
There is an old adage, “We hire people for what they know and we fire them for who they are.” In my own past experience as recruiter, we may tend to target a list of high-value technical skills to expedite the on-boarding process but we may miss the mark sometimes on...
by Lisa Boesen | Jan 5, 2012 | Blog Posts, Compassion
Out of the blue in my Yahoo mailbox I received the following quote: “Courage is almost a contradiction in terms. It means a strong desire to live taking the form of readiness to die.” GK Chesterton There’s a reason the universe sent me this quote even though I...
by Lisa Boesen | Oct 13, 2011 | Blog Posts, Compassion, Empathy, Patient Experience, Patient Satisfaction, Value Based Purchasing
Is compassion a “given” in healthcare delivery? In a recent study of 800 recently hospitalized patient and 510 physicians, researchers reported only 53% of patients and 58% percent of physicians said that the health system generally provides compassionate care. One...
by Lisa Boesen | Sep 3, 2011 | Blog Posts, Compassion, Patient Experience, Patient Satisfaction
Last Tuesday evening I was having an interesting discussion with a colleague about compassion. My friend is on her own compassion journey and she says, “You seem to make progress, figure it out and then bam! Something comes up and you have to really decide to be...
by Lisa Boesen | Jul 20, 2011 | Blog Posts, Compassion, Team Communication, Value Based Purchasing
Compassion comes in many forms of verbal and non-verbal actions and behaviors. In healthcare, we teach scripting as a “best” way to respond, express care and concern, and share information with our patients. We create processes and best practices to manage the...
by Lisa Boesen | Jul 7, 2011 | Blog Posts, Compassion, decision-making, Team Communication, Value Based Purchasing
I enjoy a little structure in my life. I have a love affair with lists – to do lists, project lists, grocery lists, errand lists, pre-and post workshop checklists. Lists of annual personal and professional goals. I receive a great sense of joy when I can mark...
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