by Lisa Boesen | Jun 20, 2012 | Blog Posts, Caregiving, Compassion, Customer Service, Empathy, Patient Experience
Managing the care of two ill, aging parents can be difficult. Losing two parents within six weeks of each other can add a bit of anguish to the turmoil. Much to do. Much to manage. Interesting things to find. One of my little “finds” was a small spiral notebook my...
by Lisa Boesen | Apr 27, 2012 | Blog Posts, Caregiving, Compassion, Customer Service, Patient Experience, Patient Satisfaction
Checklists. Questionnaires. Assessments. Interviews. As healthcare providers and caregivers, you may do this all day long. Don’t get me wrong. I’m a huge fan of checklists in the healthcare environment. I love order, structure, and process. It probably helps that...
by Lisa Boesen | Jan 18, 2011 | Blog Posts, Cancer, Caregiving, Compassion, Empathy
My mother truly loved to go to her outpatient cancer center for her radiation and chemotherapy treatments. She would rave about the “girls at the front desk” and how wonderful the nurses and staff were in the treatment area. Although my mother had Stage IV pancreatic...
by Lisa Boesen | Dec 30, 2010 | Blog Posts, Cancer, Caregiving, End of Life Care, Self-Compassion
Managing the End … to Bridge the Beginning Practical tips and encouragement for caregivers of terminally ill loved ones. No matter what your knowledge base, caring for a parent with a terminal condition is a solemn, courageous, loving yet chaotic journey. Caring for...
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