by Lisa Boesen | Jan 17, 2012 | Blog Posts, Compassion, cultural competency, cultural humility, Patient Experience, Patient Satisfaction, Team Communication
Connecting with others requires patience, kindness and understanding. At times our connection with others may be blocked by our personal “culture” that does not allow us to recognize and appreciate the differences in others. These differences may inhibit...
by Lisa Boesen | Jan 12, 2012 | Blog Posts, Compassion, Empathy, Interview, Patient Experience, Patient Satisfaction, Value Based Purchasing
There is an old adage, “We hire people for what they know and we fire them for who they are.” In my own past experience as recruiter, we may tend to target a list of high-value technical skills to expedite the on-boarding process but we may miss the mark sometimes on...
by Lisa Boesen | Jan 5, 2012 | Blog Posts, Compassion
Out of the blue in my Yahoo mailbox I received the following quote: “Courage is almost a contradiction in terms. It means a strong desire to live taking the form of readiness to die.” GK Chesterton There’s a reason the universe sent me this quote even though I...
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