• Patients and their families
• Your department
• Your colleagues
• Your leadership team
• Your medical group practice
• Your team

Creating Connections through Cultural Competency: Serving the patient and family through knowledge, understanding and cultural humility

Effective communication, cultural competence and family-centered care are important elements in providing safe, quality care and an excellent patient care experience.  The patient’s involvement in care decisions is not only an identified right, but is necessary for accurate assessment, treatment, care and service that are provided from all members of the healthcare team.

In this highly interactive 90 minute session, you will:

1) Define the differences between diversity, cultural sensitivity and cultural competence

2) Identify key elements of developing cultural competence in team members

3) Develop an awareness of cultural humility as a tool to address the ongoing dynamic and ever-changing quality of culture

Going from the Gut…creates indigestion

In today’s environment, there is a continuous push to make rapid decisions. Information appears to be at our finger tips through the internet, social media and other electronic tools to lead us to believe we have immediate, honest, and accurate information to move forward quickly with a decision. Further we are pushed into a sense of urgency with motivational tools such as advertising, competition and uncertainty that evoke our emotions and weaken our structured decision making process. Learn to identify barriers that limit good decision making, four steps to foster good decision making and create action steps to create your own standardize decision making process.

Move into the Fast Lane of Change

Some of us dive into change, embrace it and have a love relationship that continues to develop over time. Others may reluctantly go along, resist in place or retrieve backwards into a perceived place of safety. How can we move ourselves through the first step of the process?

Change = Decision + Action!

Lisa uses practical healthcare and humorous life experiences and activities to engage her audience and steer them into the fast lane of change. In an upbeat, highly interactive session, your group or team will explore a variety of aspects of what it means to actively participate in change today. Participants will leave with a renewed perspective on themselves and their approach to change.

Engaging Employees When The “In” Gauge is Low

• What is the “in” gauge of your employee engagement?
• Is it frigid? Lukewarm? On fire with enthusiasm?
• Are they “in”? – in the game, in step, in the moment?
• Are you “in”?

Engaging your employees during tough times is a balancing act. Employees need and expect encouragement supported by healthy doses of reality. Learn how to pump up your employees’ “In” gauge through high energy coaching, feedback and motivational tips. Sometimes it takes Caring, Communicating and Connecting to move an individual or a team forward!

At the conclusion of this highly interactive session, participants will be able to gain understanding of motivational theory, identify key leadership actions and behaviors to inspire teams, and demonstrate actions to connect and motivate employees to get the results you want.

Coaching for Critical Thinking

The Partnership for 21^st Century Skills reported Critical Thinking and Problem Solving Skills as key workforce skills for this century. But:

What exactly is Critical Thinking?

What are the elements of effective critical thinking?

How do we identify our strengths and opportunities for development?

How do we develop this within ourselves and within our teams?

In this fun highly interactive workshop, participants will learn  key components of Critical Thinking and apply these concepts to learning activities to coach themselves or others using the rational, honest, and open-minded world of Critical Thinking.

At the conclusion of this session, participants will:

• Identify eight key elements of critical thinking
• Gain awareness of barriers to critical thinking
• Identify at least three biases which may impact clarity, logic and fairness
• Learn five initial steps to nurture critical thinking in ourselves and in our team