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Creating Compassionate Connections

Creating Compassionate Connections

Blog by Lisa Boesen

Archive for the ‘Interviewing’ Category

Interviewing for Compassion

You can readily teach a service script to a new employee and coach to hard-wire it into daily patient interactions. It can be much harder to teach them the innate internal warmth and satisfaction, the altruism of helping others. We must evaluate not just what is said, but how the words are supported through tone of voice, cadence, facial expressions, compassion “sounds”, body language and touch.

 
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