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| Creating Compassionate Connections™ | |||||
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Welcome! From Lisa
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Welcome! My passion is helping others create compassionate connections through self-awareness and personal/professional development. I hope to have an opportunity to speak to your group or organization - to help you keep the "care" in healthcare.
Customers have high expectations of excellence and sometimes we forget, especially during the holiday season, that there is a human being on the other side of the counter who wants to get her/his shopping done and spend time with their family just as much we do. Hmm, is it a consumer right to be rude, gnarly, impatient and difficult? Is it a patient right to be rude to the front office staff? How can we participate in instead of just receive great service?
“Sometimes you have to look hard at a person and remember he’s doing the best he can. He’s just trying to find his way, just like you.”
Compassion, in its purest form, is sharing your heart with the world through the expression of care for an individual, a cause, or in the case of earthquakes and tsunamis, a country. Do you feel safe sharing your heart with the world? Does your heart follow you on gentle puffs of empathy and acts of kindness?
Developing resiliency is an ongoing process of experiencing, adapting, recovering, acquiring knowledge and experiencing life again with a new perspective.
Networking can be challenging. The very word can create fear and anxiety and limit our effectiveness in truly building relationships.
In this day and age, we are becoming more aware of our environmental lasting impression – our carbon footprint. We can actually go on line and calculate our very own carbon footprint and instantly understand the amount of greenhouse gases produced in our daily lives through burning fossil fuels for electricity, heating, meals, and transportation etc. We make an impact on the world by what we use in regards to fossil fuels, in what we use and waste. We also make an impact when we connect with others, what we use and waste. And we make a lasting impression – a compassion footprint.
Transforming to and sustaining a culture of compassion requires the ability to manage and mitigate emotional responses to organizational stresses from routine business processes.
We recognize and reward high performance. But how to we recognize, encourage and support each other through good times and challenging times?
Lisa Boesen, MAOM, PHR, is an experienced healthcare professional with expertise in direct patient care, clinical management, facets of talent management, human resources, organizational development and performance improvement.
Learn more about Lisa's presentations and workshops.
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