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Welcome! From Lisa
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Welcome! My passion is helping others create compassionate connections through self-awareness and personal/professional development. I hope to have an opportunity to speak to your group or organization - to help you keep the "care" in healthcare.
You can readily teach a service script to a new employee and coach to hard-wire it into daily patient interactions. It can be much harder to teach them the innate internal warmth and satisfaction, the altruism of helping others. We must evaluate not just what is said, but how the words are supported through tone of voice, cadence, facial expressions, compassion “sounds”, body language and touch.
Customers have high expectations of excellence and sometimes we forget, especially during the holiday season, that there is a human being on the other side of the counter who wants to get her/his shopping done and spend time with their family just as much we do. Hmm, is it a consumer right to be rude, gnarly, impatient and difficult? Is it a patient right to be rude to the front office staff? How can we participate in instead of just receive great service?
Although we focus on the patient satisfaction, dimensions of care and concern, patients also indicate compassion is important in the healing process. Yet, researchers report only 53% of patients indicate that the healthcare system generally provides compassionate care.
Practicing intentional loving-kindness builds our compassion-ability.
“Sometimes you have to look hard at a person and remember he’s doing the best he can. He’s just trying to find his way, just like you.”
Compassion, in its purest form, is sharing your heart with the world through the expression of care for an individual, a cause, or in the case of earthquakes and tsunamis, a country. Do you feel safe sharing your heart with the world? Does your heart follow you on gentle puffs of empathy and acts of kindness?
Developing resiliency is an ongoing process of experiencing, adapting, recovering, acquiring knowledge and experiencing life again with a new perspective.
My mother truly loved to go to her outpatient cancer center for her radiation and chemotherapy treatments. She would rave about the “girls at the front desk” and how wonderful the nurses and staff were in the treatment area. Although my mother had Stage IV pancreatic cancer, she never gave up hope a miracle would occur, [...]
In Sunday’s Houston Chronicle, Brene´Brown discussed the adult addiction to reality tv and its potential tie to bullying behavior in children. In essence, uncivil behaviors such as humiliation, gossiping, name-calling, derisiveness, screaming and exclusion are glamorized in television and thus may be considered generally, acceptable behaviors. She continues her concern regarding the impact of these [...]
A reminder to practice self-compassion during our daily drive to help others.
Lisa Boesen, MAOM, PHR, is an experienced healthcare professional with expertise in direct patient care, clinical management, facets of talent management, human resources, organizational development and performance improvement.
Learn more about Lisa's presentations and workshops.
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