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| Creating Compassionate Connections™ | |||||
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Welcome! From Lisa
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Welcome! My passion is helping others create compassionate connections through self-awareness and personal/professional development. I hope to have an opportunity to speak to your group or organization - to help you keep the "care" in healthcare.
Many of us have witnessed changes in the last 40 years to improve cultural diversity and sensitivity in the workplace. In many organizations, training is provided to learn about other cultures, obtain a baseline of knowledge and gain a general acceptance of differences. As we move from just accepting our differences to acknowledging and embracing our differences, we build our own cultural competency.
You can readily teach a service script to a new employee and coach to hard-wire it into daily patient interactions. It can be much harder to teach them the innate internal warmth and satisfaction, the altruism of helping others. We must evaluate not just what is said, but how the words are supported through tone of voice, cadence, facial expressions, compassion “sounds”, body language and touch.
Out of the blue in my Yahoo mailbox I received the following quote: “Courage is almost a contradiction in terms. It means a strong desire to live taking the form of readiness to die.” GK Chesterton There’s a reason the universe sent me this quote even though I did not subscribe to the sender. It [...]
Although we focus on the patient satisfaction, dimensions of care and concern, patients also indicate compassion is important in the healing process. Yet, researchers report only 53% of patients indicate that the healthcare system generally provides compassionate care.
Compassion is not a reward. We don’t always see the emotional or physical pain of others. Each of us, in different ways and measures, carry some suffering.
Compassion comes in many forms of verbal and non-verbal actions and behaviors. In healthcare, we teach scripting as a “best” way to respond, express care and concern, and share information with our patients. We create processes and best practices to manage the technical application of healthcare. Yet observation of compassionate feelings and emotions may also [...]
In the Checklist Manifesto, Atul Gawande, shares his experience and insight into the application of checklists in the healthcare environment to improve patient safety and efficiency. In addition, there are additional potential outcomes in regards to cost-savings from duplication of efforts, tests, etc. An interesting by-product of the checklist is the significant increase in communication and perception of teamwork within the groups effectively using a checklist. How can we use the checklist to insure we demonstrate compassion at least once during the day?
Practicing intentional loving-kindness builds our compassion-ability.
“Sometimes you have to look hard at a person and remember he’s doing the best he can. He’s just trying to find his way, just like you.”
Compassion, in its purest form, is sharing your heart with the world through the expression of care for an individual, a cause, or in the case of earthquakes and tsunamis, a country. Do you feel safe sharing your heart with the world? Does your heart follow you on gentle puffs of empathy and acts of kindness?
Lisa Boesen, MAOM, PHR, is an experienced healthcare professional with expertise in direct patient care, clinical management, facets of talent management, human resources, organizational development and performance improvement.
Learn more about Lisa's presentations and workshops.
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